Refund policy

Last updated: 23 September 2026

At Maniza, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return within 7 calendar days from the date of delivery, subject to the conditions below.

Return Eligibility

To qualify for a return:

  • The item must be unused, unworn, unwashed, unaltered and in its original condition.

  • The product must be intact, with no breakage, damage, missing stones, scratches or defects caused after delivery.

  • All original tags, labels, accessories, certificates and packaging must be intact.

  • You must provide the original receipt or proof of purchase.

  • The return request must be submitted within 7 calendar days of delivery.

  • Clear photographs of the product are mandatory for every return or exchange request.

  • Items showing signs of use, wear, washing, alteration, breakage or damage caused after delivery may not be accepted.

Non-Returnable Items

The following items cannot ordinarily be returned:

  • Customised or personalised products

  • Items marked “Final Sale” or “Non-Returnable”

  • Gift cards

  • Products with hygiene seals that have been opened

  • Products damaged, broken or altered through improper use, storage or handling

These exclusions do not apply where an item was delivered defective, damaged, materially different from its description or incorrect.

How to Request a Return

Email manizashines@gmail.com within 7 days of delivery and include:

  • Your name

  • Order number

  • Product name

  • Reason for the return

  • Clear photographs of the product from all sides

  • A video, if the item is damaged, defective or incorrect

Please wait for return instructions before sending the item. Returns sent without prior approval may not be accepted.

Approved returns should be sent to:

Maniza
B278/2210, Road No. 6
Motilal Nagar No. 1
Near Vibgyor High School
Goregaon West, Mumbai
Maharashtra 400104, India

Please do not send returns on a Cash on Delivery basis.

Return Shipping

For a change-of-mind return, the customer is responsible for the return shipping cost and for ensuring the product reaches Maniza safely and without damage.

If the item received is damaged, defective or incorrect, Maniza will arrange the return or reimburse reasonable return shipping costs after verification.

We recommend using a trackable delivery service. Maniza cannot be responsible for return packages lost, broken or damaged in transit.

Inspection and Refunds

Returned products will be inspected after they are received. We will notify you by email whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method within 7–10 business days. Your bank or payment provider may require additional time to reflect the amount in your account.

For Cash on Delivery orders, an approved refund will be transferred to the bank account or UPI ID provided by the customer.

Original delivery charges are non-refundable unless the order was damaged, defective, incorrect or cancelled by Maniza.

Exchanges

Exchanges are subject to product availability. To request a different size, colour or product, email manizashines@gmail.com within 7 days of delivery and attach clear product photographs.

The product must be unused, complete with its original packaging, and free from breakage or damage caused after delivery.

If the requested replacement is unavailable, you may choose another available product or receive an approved refund.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives. If you receive a damaged, defective or incorrect product, contact us as soon as possible and within 7 days of delivery.

Please share your order details along with clear photographs and a video of the product so we can assess the issue and provide a replacement or refund.

Order Cancellations

An order may be cancelled before it has been dispatched by emailing manizashines@gmail.com. Once an order has been dispatched, it must be handled under this Return and Refund Policy.

Maniza reserves the right to cancel an order because of product unavailability, incorrect pricing, payment issues or circumstances beyond our reasonable control. If Maniza cancels a prepaid order, the full amount paid will be refunded.

Contact Us

For questions, return requests or complaints, contact:

Maniza Customer Support
Email: manizashines@gmail.com
Address: B278/2210, Road No. 6, Motilal Nagar No. 1, near Vibgyor High School, Goregaon West, Mumbai, Maharashtra 400104, India