Terms of service
Last updated: 12 September 2026
These Terms of Service govern your access to and use of the Maniza website and your purchase of products from Maniza. Throughout these Terms, “Maniza,” “we,” “us” and “our” refer to the Maniza brand.
By accessing our website, placing an order or using our services, you agree to these Terms. If you do not agree, please do not use the website.
1. Eligibility
You must be at least 18 years old and legally capable of entering into a contract to place an order. If you are under 18, you may use the website only with the involvement and consent of a parent or legal guardian.
You agree to provide accurate, current and complete information when placing an order.
2. Products and Product Information
We make reasonable efforts to display product descriptions, photographs, colours, measurements and other information accurately. However, colours may appear slightly different depending on your screen or device.
Product availability is not guaranteed. We may update, discontinue or limit the quantity of any product without prior notice. Nothing in this section limits your rights where a product is defective, damaged, incorrect or materially different from its description.
3. Prices and Charges
All prices are displayed in the currency stated on the website. Applicable taxes, shipping charges and any other fees will be shown before you complete your purchase.
We may change product prices at any time. Price changes will not affect orders that have already been accepted, except where an obvious pricing or technical error has occurred.
4. Orders and Acceptance
Submitting an order constitutes an offer to purchase the selected products. An automated order confirmation only confirms that we have received your order; it does not necessarily mean that the order has been accepted.
An order is accepted when it is dispatched or when we otherwise confirm its acceptance.
We may refuse or cancel an order because of:
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Product unavailability
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Incorrect pricing or product information
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Payment failure
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Suspected fraud or unauthorised activity
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Delivery restrictions
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An error in the order or website
If we cancel a prepaid order, the amount paid for the cancelled products will be refunded to the original payment method.
5. Payments
Payments may be processed through independent payment service providers. By submitting payment information, you confirm that you are authorised to use the selected payment method.
Maniza does not directly store complete card or banking credentials processed by third-party payment providers. Payment processing may also be governed by the provider’s own terms and privacy policy.
6. Shipping and Delivery
Available delivery methods, charges and estimated delivery times will be displayed during checkout or communicated after an order is placed.
Delivery dates are estimates unless expressly stated otherwise. Delays may occur because of courier operations, weather, public holidays, incorrect delivery information or circumstances beyond our reasonable control.
Customers are responsible for providing a complete and accurate delivery address and contact number. Additional delivery charges may apply if an order must be resent because incorrect information was provided or delivery was repeatedly unsuccessful.
7. Cancellations
You may request cancellation before an order has been dispatched by contacting manizashines@gmail.com.
Cancellation cannot be guaranteed once processing or dispatch has begun. After dispatch, the order will be handled according to our Return and Refund Policy.
We will not impose a cancellation charge unless a corresponding charge is also borne by Maniza when we cancel an accepted order, except where otherwise permitted by applicable law.
8. Returns, Exchanges and Refunds
Eligible products may be returned within 14 calendar days from the date of delivery, subject to our Return and Refund Policy.
Returned products must generally be unused, unworn, unwashed and in their original condition, with all tags, labels, accessories and packaging intact.
Customised products, gift cards, opened hygiene-sensitive products and products marked “Final Sale” or “Non-Returnable” may not ordinarily be returned. These exclusions do not apply where a product was delivered damaged, defective, incorrect or materially different from its description.
Approved refunds will normally be issued to the original payment method within 7–10 business days. Your bank or payment provider may require additional processing time.
Our Return and Refund Policy, available on this website, forms part of these Terms of Service.
9. Promotions and Discount Codes
Promotions and discount codes are subject to their stated conditions and validity periods. Unless expressly permitted:
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Only one discount may be used per order.
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Discounts cannot be exchanged for cash.
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Discounts cannot be applied after an order has been placed.
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Promotional offers may not be combined.
We may withdraw or correct a promotion affected by fraud, misuse or an obvious technical error.
10. Acceptable Use
You must not use the website:
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For an unlawful, fraudulent or misleading purpose
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To violate another person’s rights
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To transmit viruses, malicious code or harmful material
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To interfere with the website’s security or operation
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To collect information about other users without permission
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To impersonate another person or provide false information
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To reproduce or commercially exploit website content without permission
We may restrict or terminate access where these Terms are violated.
11. Intellectual Property
The Maniza name, branding, logos, product images, text, graphics, designs and other website content are owned by or licensed to Maniza and are protected by applicable intellectual-property laws.
You may use the website for personal, non-commercial shopping purposes only. No content may be copied, reproduced, modified, distributed or commercially used without prior written permission from Maniza.
12. Reviews and Submitted Content
If you submit a review, photograph, comment or other content, you confirm that it is accurate, lawful and does not infringe anyone else’s rights.
You permit Maniza to display and use that content for operating and promoting the website and products. We may remove content that is unlawful, abusive, misleading, irrelevant or otherwise inappropriate.
13. Third-Party Services and Links
The website may contain links to or integrations with third-party websites, payment providers, couriers or other services. These services are independently operated and may have their own terms and privacy policies.
Maniza is not responsible for third-party content or services except to the extent responsibility cannot legally be excluded.
14. Disclaimer and Limitation of Liability
We aim to keep the website accurate, secure and available, but uninterrupted or error-free operation cannot be guaranteed.
To the maximum extent permitted by law, Maniza will not be responsible for indirect or consequential loss arising from the use of the website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, or any rights available to consumers under the Consumer Protection Act, 2019 or other applicable laws.
15. Events Beyond Our Control
Maniza will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, extreme weather, transport disruption, strikes, government action, internet or telecommunications failures, epidemics or courier disruption.
We will take reasonable steps to minimise the effect of such circumstances and fulfil or refund affected orders where appropriate.
16. Privacy
Your personal information will be collected and handled according to our Privacy Policy and applicable law. Please review the Privacy Policy before using the website or placing an order.
17. Changes to These Terms
We may update these Terms periodically. Updated Terms will be posted on the website with a revised “Last updated” date.
Changes will apply from the date they are posted and will not unfairly alter the terms of an order already accepted. Continued use of the website after an update constitutes acceptance of the revised Terms.
18. Governing Law and Disputes
These Terms are governed by the laws of India.
We encourage you to contact us first so we can attempt to resolve any concern. Subject to applicable consumer-protection laws and your right to approach a competent consumer commission or other authority, disputes will be subject to the jurisdiction of the courts in Mumbai, Maharashtra.
19. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to remain effective.
20. Contact Information
For questions about these Terms, orders or customer support, contact:
Maniza
B278/2210, Road No. 6
Motilal Nagar No. 1
Near Vibgyor High School
Goregaon West, Mumbai
Maharashtra 400104, India
Email: manizashines@gmail.com
21. Grievance Officer
Name: [Insert Grievance Officer’s full name]
Designation: Grievance Officer
Email: manizashines@gmail.com
Address: B278/2210, Road No. 6, Motilal Nagar No. 1, near Vibgyor High School, Goregaon West, Mumbai, Maharashtra 400104, India
Consumer complaints will be acknowledged within 48 hours and handled within the period required under applicable law.