Shipping policy

Last updated: 23 September 2026

This Shipping Policy explains how Maniza processes, ships and delivers orders placed through our website.

Shipping Locations

Maniza currently ships to serviceable addresses within India. Delivery availability is determined by our courier partners and may vary by PIN code.

International shipping is not available unless an international delivery option is specifically displayed during checkout.

Order Processing

Orders are normally processed within 2–4 business days after payment confirmation. Business days exclude Sundays and public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Customised, personalised or made-to-order products may require additional processing time. Where applicable, the estimated processing period will be stated on the product page or communicated to the customer.

Estimated Delivery Time

After dispatch, orders are generally delivered within:

3–7 business days for most serviceable locations
7–10 business days for remote or extended-delivery locations

These are estimated delivery periods and not guaranteed delivery dates. Delivery may take longer during sales, festivals, public holidays, extreme weather, courier disruptions or other circumstances beyond our reasonable control.

Shipping Charges

Applicable shipping charges will be displayed during checkout before payment is completed.

Any free-shipping offer will apply only when specifically displayed on the website and may be subject to a minimum order value, selected products or eligible delivery locations.

Order Tracking

Once an order has been dispatched, tracking details will be sent to the email address or mobile number provided while placing the order.

Tracking information may take up to 24–48 hours to update after dispatch.

Correct Delivery Information

Customers are responsible for providing a complete and accurate:

Recipient name
Delivery address
PIN code
Mobile number
Email address

Please review these details carefully before placing an order.

If you need to change your delivery information, email manizashines@gmail.com as soon as possible. Address changes cannot be guaranteed after an order has been processed or dispatched.

Maniza is not responsible for delays or failed deliveries caused by incomplete or incorrect information provided by the customer.

Delivery Attempts and Undelivered Orders

Our courier partner may contact you or make multiple delivery attempts.

An order may be returned to Maniza if:

The recipient is unavailable
The delivery address is incorrect or incomplete
The customer cannot be contacted
The customer refuses delivery
The courier cannot access the delivery location

If an order is returned to us, we will contact the customer regarding redelivery or refund options. Additional shipping charges may apply for redelivery where the failed delivery resulted from incorrect information, refusal or customer unavailability.

Original shipping charges may not be refundable in such cases.

Cash on Delivery

Cash on Delivery may be offered for eligible orders and serviceable PIN codes. Availability will be shown during checkout.

We may contact the customer to verify a Cash on Delivery order before dispatch. An unverified order may be placed on hold or cancelled.

Please keep the exact payable amount available where possible, as courier personnel may not carry change.

Split Shipments

Products from the same order may occasionally be shipped separately because of availability, packaging or operational requirements. If an order is split into multiple shipments, available tracking information will be provided for each shipment.

You will not be charged additional shipping fees solely because Maniza divided an order into separate shipments.

Delayed Shipments

Courier delays can occasionally occur. If your order has not arrived within the estimated delivery period, email manizashines@gmail.com with your order number.

We will coordinate with the courier partner and provide available updates. While we cannot control third-party courier operations, we will make reasonable efforts to help resolve delivery issues.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you have not received it:

Check with family members, neighbours, building security or reception.
Confirm that the delivery address entered with the order was correct.
Contact us promptly at manizashines@gmail.com.

Courier investigations are time-sensitive, so please report the issue as soon as possible.

Lost Shipments

If the courier confirms that a prepaid shipment has been lost before delivery, Maniza will offer a replacement, subject to availability, or issue a refund.

A shipment will not be treated as lost while it remains in active transit or while a courier investigation is in progress.

Damaged, Tampered or Incorrect Packages

Please inspect the external packaging when the order arrives. If the package appears materially damaged or tampered with, you may refuse delivery and contact us immediately.

If you receive a damaged, defective or incorrect product, email manizashines@gmail.com within 7 calendar days of delivery.

For every damage, defect, incorrect-product, return or exchange request, clear photographs of the product are mandatory. Please also share clear photographs or a video of the outer package, product and order details for verification.

For change-of-mind returns or exchanges, the product must be unused, in its original packaging and must not be broken, damaged, altered or missing any part after delivery.

Verified damaged, defective or incorrect products will be handled according to our Return and Refund Policy.

Returns

Eligible items may be returned within 7 calendar days from the date of delivery, subject to the conditions in Maniza’s Return and Refund Policy.

A clear image of the product is compulsory for every return or exchange request. Products that are broken, damaged, used, altered or incomplete after delivery will not be eligible for return or exchange.

For change-of-mind returns, the customer is generally responsible for return shipping. If Maniza delivered a damaged, defective or incorrect product, we will arrange the return or reimburse reasonable return-shipping costs after verification.